elliTek, Inc. Terms & Conditions
Ordering Options
1. Phone orders
Orders may be placed between the hours of 9:00 AM and 5:30 PM EST at (865) 409-1555 Option 2.
2. Email or fax orders
Our fax machines and email are available 24 hours a day, seven days a week. If you order over a weekend or on a national or company holiday, your order will not be entered until the next business day. If you use your standard company order form, be aware that our terms and conditions will still apply. Our goal is to enter all orders the same day they are received. NOTE: You will receive an emailed confirmation of your order so please ensure that a valid return email address is provided on all fax orders. Our fax number for Inside Sales is (865) 229-9019. All orders may be emailed to sales@ellitek.com. Email is our preferred method for the timeliest response.
Terms and Conditions of Sale
This document supersedes all previous publications. Standard payment terms are NET 30 days from the date of billing. Our terms and conditions apply to all orders. We do not accept any deviations from our terms. If your P.O. or other correspondence lists terms that are different from ours, we may process your order, but we do not accept the terms. We reserve the right to change our terms and conditions of sale at any time and without prior notice. Terms and conditions in effect on the day an order is accepted shall apply without deviation. If you have any questions about whether the terms and conditions in this desk reference are still in effect, please inquire at the time you place your order. All orders are subject to acceptance by us at our company headquarters.
Security Interest
We maintain a security interest in our products. We reserve the right to repossess any equipment for which we have not been paid. This includes products that have already been shipped to an end customer, either individually, or as part of a machine or process.
Taxes
THE CUSTOMER IS RESPONSIBLE FOR PAYMENT OF ALL APPLICABLE STATE AND LOCAL TAXES, OR FOR PROVIDING A VALID SALES TAX EXEMPTION CERTIFICATE. Reseller or exemption certificates can be submitted via email to ap@ellitek.com. It is ultimately the customer’s responsibility to ensure appropriate sales and use tax has been collected or remitted to your respective state when applicable.
Receiving Shipments
Please inspect all deliveries promptly. You must notify us within 48 hours of receipt with reported discrepancies or shortages.
Change Orders
Once your order has entered the processing cycle, we cannot accept changes. If you need to make a change, please call immediately; do not rely on an email request. Customer Support will assist, if possible, but please understand they are not able to help in all cases.
Purchase Orders
We ALWAYS require confirming P.O.s for telephone orders, so please ensure it is clearly labeled as a confirming purchase order. Please remember, only our terms and conditions will apply.
Business Hours Monday — Friday • 9 a.m. — 5:30 p.m. EST
Call during business hours or email/fax an order or leave a message at any time.
Company addresses and contacts
Mail: elliTek, Inc. 7139 Regal Lane, Knoxville, TN 37918
Remit to: elliTek, Inc. P.O. Box 71388 Knoxville, TN 37918
Customer Support: 865-409-1555 Option 2
Accounts receivable: ap@ellitek.com
Customer Support email: sales@ellitek.com
Website: www.ellitek.com
If you have a question about online ordering during normal business hours, call 1-865-409-1555, and choose option 2 for Help.
CAGE Code
For government or defense agencies doing business with elliTek, Inc, the CAGE code (Commercial and Government Entity Code) is: 5K1J0
Orders Processed
If you are placing an emailed order, our goal is to enter all orders the same business day they are received. Orders faxed and e-mailed overnight, on weekends, and on national and company holidays will be entered the next business day. Please note that new customer orders may require verification that could result in a delay in processing. Also, if your credit card is declined for the order amount, your established account goes over your limit, or payment is past due, your order may be delayed.
Shipping Carriers
elliTek, Inc. utilizes our choice of carrier for the default shipping methods for all orders. All shipping charges are prepaid and added to the invoice, or they can be charged to your company’s account number. (Orders requesting the use of customer shipping accounts are only accepted for shipment via UPS or FedEx.) For certain heavy orders, we use LTL carriers. LTL freight charges for additional services such as lift gate or residential, where applicable, are added to your invoice. Unless the item is being drop shipped, all items ship from our warehouse in Knoxville, TN.
We do not guarantee delivery times of the carriers. elliTek, Inc. is not responsible for carrier delays due to weather, mechanical failures, or other issues.
We do not ship orders COD; we do offer prepayment by several methods.
We do not ship on Saturday, Sunday, or national or company holidays.
ATTN: Most items can be shipped to most addresses via most shipping options, however, certain restrictions may apply which include:
Vendor-shipped Items: Limited shipping options available
Large/Heavy/Oversized Items: LTL Only items are not available to all locations and may not always be included in free shipping options. Carrier restrictions apply and limited shipping options are available.
Zip Code: Air services vary by zip code. Check delivery services for your area before ordering. Extended service areas, extreme rural areas, and limited access areas may incur Carrier Restrictions and shipping limitations.
Dangerous Goods: Carrier and government restrictions may apply and (includes, but not limited to Lithium Batteries and/or products containing lithium batteries as well as spray paint).
Insurance
Because we ship FOB origination within the U.S, the risk of loss transfers to you when we deliver the goods to the carrier. Insurance is available at your expense to insure against loss or unusual damage (not currently available for online orders). It is not included in the shipping charges.
Your Customer Service member can calculate the cost of insurance at the time you place your order; the charges will be added to your invoice. Additional insurance is not available for LTL shipments since maximum liability under those companies easily covers the value of our products.
Export Regulations
elliTek, Inc. ships/exports its products in accordance with U.S. law.